Online Casino Not Paying Out

Posted on  by admin
Online Casino Not Paying Out 4,4/5 4890 votes

We’ve all seen the small notice on the slot machine that says something like, “Machine malfunction voids all pays and plays.” Have you ever really thought about what you would do if it happened to you?

Stephen Wilkinson was playing his favorite slot machine at the Philadelphia Park casino in Pennsylvania when he hit the jackpot for $102,000. The machine lit up, the jackpot music started to play, and on the screen it congratulated him on his win of $102,000. People quickly gathered around and began congratulating him, in fact the women beside him was so excited she phoned her husband to tell him the news. Well, Stephen was in for a big surprise but it wasn’t $102,000.

If an online casino refuses to pay out, you are not helpless. Recommendation Keep in mind that if you are playing at a licensed casino, if they decide your payment cannot be allowed, they will most likely have a valid reason to do so. USA Casino Expert is an independent community of gambling industry professionals founded in 2017. The main goal of our team is to provide recommendations on the choice of safe, reliable and trusted online casinos, welcome Monarchs Online Casino Will Not Pay Out Winnings bonuses Monarchs Online Casino Will Not Pay Out Winnings and gambling for players from the United. Last summer, we suggested a new business model for casinos, after hearing the story of one casino blaming a software glitch in order to not pay out a jackpot a player had supposedly won.

After several minutes of casino employees huddled in deep discussion, they made their way over to Stephen to congratulate him on his win. Wrong! They made their way over to let him know that there was a machine malfunction, and he did not hit the jackpot. However, they would compensate him for the malfunction by providing him with two free tickets to their buffet. No, I’m not making that part up. They tried to reconcile the situation by giving him two free buffet tickets. Unless there was gold and diamonds on the buffet, that doesn’t seem like just compensation to me.

What do you think? Do you think the casino should have to pay the money, or are they not liable because they have the warning on the machine? What about if it happened to you, how do you think you would respond? What would you do?

Let’s take a look at similar situation that occurred, you may have a different reaction. This actually happened to a fellow gambler that I know and it happened on a video poker machine instead of a slot machine, but video poker machines are classified as “slots” and have the same malfunction warning on each machine. This story has a slightly different twist to it, but ironically it was for about the same amount of money.

John was in the casino when he noticed a single progressive video poker machine. A single progressive simply means that the machine is not hooked up to any other machines, the jackpot rises as someone plays that machine only. Many video poker single progressives have a large display above the machine that lets the customer know how high the jackpot is. John noticed a $1 denomination ($5 for max play) video poker machine where the display read that the jackpot was $104,000 for a royal flush. If you don’t play video poker, just know that a normal payout for a royal on a $1 machine is $4,000. The progressives are reset at $4,000 and move up as the game is played.

John knew something wasn’t right. It’s almost mathematically impossible for a $1 video poker progressive machine to get over $100,000 without a royal flush being hit. If it got up to $20,000 it would be big news and you wouldn’t be able to play the machine because it would be packed with people. John decided to play and see what happened. The entire time he played the jackpot was still listed as $104,000 and was increasing as he played. After about an hour, sure enough John hit a royal flush.

What do you think happened?

  • A) The casino paid him the $104,000 that was advertised on the machine.
  • B) They paid him nothing because there was a machine malfunction.
  • C) They paid him the reset jackpot value of $4,000.
  • D) They paid him some other amount.

If you guessed option C you would be correct. The casino explained to John that the progressive counter display had malfunctioned and they would not pay him the $104,000. John didn’t fight it too much because he knew there was nothing he could do. I think he was most upset at the fact that they paid him the minimum of $4,000, which is the reset amount, instead of at least compensating him something extra since it was a progressive. They claimed that the malfunction voided everything, and basically they were saying he’s lucky to be getting the $4,000.

What is your feeling on this situation? Is it different from the first story? Does it matter that John knew something was amiss when he sat down at the machine? I would love to hear your thoughts, and any similar situations that may have happened to you or someone you know.

Ruling

Found for the Player - Despite repeated communications regarding this and other complaints, the Planet7 group has failed to cooperate with the management of this issue.

Read our Planet7 Casino Review.

Player's Complaint

I have 4 withdrawals that I'm waiting for - 2 are pending approval but 2 have been approved for 6-7 weeks and I still have not received payment.

9 Responses

Hi andreadrubin - welcome to ThePOGG.com!

Before we can do anything to help you I need you to provide me with the username and email address you use at Planet7. Once I have those I'll contact the operator and see what I can find out.

Thanks,

ThePOGG

Hi andreadrubin,

I've spoken with a Planet7 rep and they tell me that there's several accounts associated with your IP address. They emailed you multiple times to discuss this issue and haven't received any response.

Online Casino Not Paying Out Of Business

I need you to respond to the casino's emails before we can move this issue forward.

How do casinos pay out

Thanks,

ThePOGG

Hi andreadrubin,

I'm afraid we can't do anything to move this issue forward until you've responded to Planet7 regarding the various account issues. Let us know when you've addressed this.

Thanks,

ThePOGG

Hi andreadrubin,

Thanks for your email.

Firstly with regard to your account access issues - the likelihood is that you've been locked out by our security system due to multiple errors in either your password or username when trying to log in. I ask you to try again remembering that your username is andreadrubin and if you are unsure of your password, to use the reset feature.

With regard to your issue, I'll contact the operator and ask them to provide times dates and evidence to support their claimed contacts. I'll also ask them to provide supporting evidence to confirm the various associated accounts. Once I have that information I'll get back to you.

Thanks,

ThePOGG

Online Casino Not Paying Out Taxes

Hi andreadrubin,

How Do Casinos Pay Out

Firstly apologies for the delays - there was a breakdown in communication between ourselves and the operator over the last 6-8 weeks. This has impacted a number of complaints. I have now managed to re-establish communication and hopefully things will progress more smoothly now.

However, Planet7 inform me that in the intervening time you've played and lost your balance? While I'm entirely sympathetic that we had not resolved your issue, if you've no longer any balance to contest there's nothing further we can do to help. Can you confirm whether this is the case?

Best

Thanks,

ThePOGG

I did NOT play thru my winnings! The casino is still promising me that my checks will be mailed out. Have patience they tell me! At this point it's been over 5 months- going on 6 months! If you can help me- please help! I do not have multiple accounts and I did not play thru my winnings. Thank you

Also, they NEVER sent me any emails regarding multiple accounts. NEVER. Just as I didnt play thru my winnings- this casino tells lies! I have multiple copies of the chat transcripts that I've had with this casino. Each and every time I've chatted with them they only assured me that my checks will be sent anyday- never even a mention of multiple accounts. This casino not only does not pay, but they lie as well.

Hi andreadrubin,

Unfortunately despite several promising communications our efforts to resolve issues with this group have ground to a halt. I no longer have any expectation of receiving the requested information from this group.

As this group are unlicensed we can't direct you to any regulator to submit a complaint.

Online Casino Not Paying Out Money

I'm sorry we couldn't be of more help.

ThePOGG

Diamond Reels Blacklist

Leave a Reply

Online Casino Not Paying Out

You must be logged in to post a comment.